1. LiveAgent
For those who needs an omnichannel live chat solution, LiveAgent is the ideal WordPress chat plugin. WordPress live chat software is completely customizable, language adaptable, and loaded with powerful live chat and helpdesk features.
This year alone, LiveAgent received 26+ awards for value, ease of use, and performance, as well as being named one of the top live chat solutions by the independent review site GetApp. On Capterra, it is also the highest-rated and most-reviewed live chat software.
Who is it Ideal for?
The WordPress live chat plugin from LiveAgent is ideal for those who want to provide context-rich and personalized customer support at lightning speed. Everyone, whether a WordPress newbie or a seasoned professional, can easily implement the chat plugin. View general overview here.
Whether you require a free live chat option for WordPress or an omnichannel help desk solution, LiveAgent can adapt to your needs — regardless of the industry or type of business you run.
Main Features
Chat tags
Automatic chat distribution
Real-time typing-view – a preview of what your customers are typing into the chat box before they hit send
Max queue length – the chat button can automatically turn into an offline button or completely disappear from your WordPress site if there are too many people in the chat queue
Omnichannel agent desktop – view all current chats, past chats, and customer info from a single dashboard
Unlimited agent seats
7 day chat history
1 chat button per site
Contact forms
Notifications (Slack, email, desktop)
Business hours
Fully customizable chat buttons (including colors, position, animation, hover effect, Z index, mobile view, and CSS)
Offline chat buttons – allow your customers to send you messages even when your support staff is offline
File sharing
Pre-chat forms
Offline forms that collect customer information before each chat session begins
Chat window docking and notifications
Chat button and animation galleries (pre-made chat button templates)
Chats overview – a 360 view of your current website visitors including the number of online visitors, chatting visitors, visitors in the queue, geographical locations, site referrers, the amount of time spent on your site, the current URL that they’re browsing on your site, and more
2. Livechat
Livechat is a robust chat and helpdesk application that is ideal for eCommerce sales, customer support, and lead generation. The LiveChat WordPress plugin is fully customizable and supports rich messaging with integrated menus and product carousels.
Ideal For
The LiveChat WordPress plugin is ideal for eCommerce businesses with high traffic that require a solution that can automate processes without involving the customer support team. Because there is no free version and the most advanced paid plan is a bit pricey at $59 per agent per month, we recommended LiveChat to businesses that are already established and have a budget to work with.
There is a 14-day free trial available. There is no credit card required. Here's where you can get the LiveChat WordPress plugin.
3. Olark
Olark is an excellent WordPress live chat plugin for e-commerce businesses because it provides users with useful information about their customers. Olark users can see which pages their customers are visiting as well as the contents of their shopping carts.
Ideal For
Olark is an excellent choice for established e-commerce businesses looking to increase sales and experiment with engagement strategies using their powerup features. Powerups can quickly add up and become quite expensive, so make sure you have a large budget on hand. Although Olark provides a free WordPress chat plugin, its functionality is limited.
4. Tidio
Tidio is a live chat plugin for eCommerce that is powered by chatbots and marketing automation. It's simple to use and ideal for generating leads on WordPress sites.
Tidio is an excellent live chat software solution for businesses of all sizes. It provides a free live chat plan with more advanced features than the majority of free WordPress chat plugins. The paid versions of the software are also very inexpensive, but they are more advanced. Tidio is the WordPress plugin to use if you want high-quality features and excellent technical support without breaking the bank.
Best for:
chatbot lead generation and scenario building
Customizable chat box: YES
Chat history: unlimited
Free conversations per month: unlimited
Price: free, paid plans starting at€18/month
Loading speed/display speed: 5.3 seconds
Rating on Capterra: 4.8
5. Formilla
Formilla provides slick, professional-looking chat boxes, over 1000 third-party integrations, and an internal messenger for your support agents.
Best for:
established professional businesses
Customizable chat box: YES
Chat history: unlimited
Free conversations per month: unlimited
Price: free, paid plans starting from $29.99/month
Loading speed/display speed: 5.9 seconds
6. Smartsupp
Smartsupp is a multi-channel support solution that includes live chat, ticketing, and integration with Facebook Messenger. It's excellent for rich messaging and even includes chatbots in the free plan, which is quite impressive.
Ideal For
The Smartsupp WordPress chat plugin is an excellent choice for solopreneurs, small, medium, and large businesses. Smartsupp's free plan includes a plethora of useful features such as chatbots and the ability to place live chat on an unlimited number of websites. If you own several businesses, this may be the best option for you.
Best for
Businesses that don’t need an omnichannel support solution
Customizable chat box: YES
Chat history: 14-day or 1 year depending on the plan
Free conversations per month: unlimited
Price: free, paid plansstarting from €15/month
Loading speed/display speed: 4.4 seconds
Rating on Capterra: 4.7/5
7.JivoChat
Jivochat is a multi-platform business messenger that allows you to communicate with your customers via live chat, phone, email, and social media. It includes features for monitoring website visitors and integrates with popular apps such as Slack, PipeDrive, Zoho CRM, and, of course, WordPress.
Ideal For
Jivochat is an excellent choice for businesses that need a multi-channel help desk solution in addition to live chat. It is also recommended for those who have customers from all over the world because the WordPress chat widget can be used in 20 different languages and the chat plugin can translate any inputted text into 90+ languages.
Best for
Value, businesses that need a help desk solution
Customizable chat box: YES
Chat history: 2 months in the free plan, unlimited in paid plan
Free conversations per month: unlimited
Price: free, paid plansstarting from $19 per agent / month
Loading speed/display speed: 5.5 seconds
Rating on Capterra: 4.5/5
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